Custom designs and getting them to you.

RLD_video53 copy.jpg
 
Many of our products are our very own designs. We custom make each one by hand and ship them straight to you. We take your orders very seriously. We want to provide you with top notch, custom made products, and get those products to you as quickly as possible. We also provide top notch customer support.
 
Making sure you get your order on time:
  • We maintain a service support contract and have backup laser plans if we have a failure.
  • Our lasers have some of the best support of any lasers on the market. This is a big reason we chose them.
  • All of our computers and customer designs are backed up and we utilize UPS's to maintain power in case of an outage. This allows us to work, or power down gradually, and not take chances on losing customer designs due to a crash.
  • We utilize many different shipping options to afford you the best possible price. We also cover a portion of your shipping costs, which is why most shipping is either $3 or $5, because we are covering the rest.
  • Orders are worked 24/7. 
  • We strive to ship all orders within 1-2 days. However, this can vary, depending on the product and curing times. Cutting boards, for instance, can take 1-2 days to complete, due to oiling them and letting that oil seep in before shipment. Other products, that require a polyurethane coating, can take 24-48 hours to cure. Still, we can almost always ship out in 1-3 days.
 

 

rld_video1 copy.jpg

In case you were wondering what goes into making something like our walnut coasters.

 

  • We start with a raw 4"x4" kiln dried piece of solid Walnut.

  • We sand to smooth with 320 grit

  • We head to the laser and engrave

  • We sand again to remove soot and make sure it's still very smooth

  • We then stain and let dry for an hour or more.

  • We apply the first coat of polyacrylic and then sand with 3m in between pads (at this point the coaster is very rough from the grain being raised during the polyacrylic application)

  • We apply a 2nd coat of polyacrylic

  • We let dry for another hour then sand with 3m pad. You have to be careful here, if you sand to long it will turn a grayish color and you will have to start the process all over again by sanding with 120 grain sandpaper and removing the coating.

  • Here we are starting to get smooth again. So, we apply a 3rd and thicker coat of polyacrylic and let dry. Now it's smooth, very smooth, and sealed for protection and easy cleanup.

  • We apply the rubber feet, or cork to the underside.

  • Let stand overnight to properly cure.

  • Quality check each one, sometimes they need another buffing with a 3m buffing pad to remove very fine grit or to simply smooth out some more.

As you can see a lot goes into making just one coaster. It's a lengthy process, but well worth it. Of course we can do other things during the drying process, and the sanding process is quick, so it doesn't take as much time as you would think.